Due to the high volume of returned checks we are unable to accept personal checks from new clients.
FINANCIAL POLICY
Payment for services is due at the time services are rendered. Accepted payment methods are cash, credit card (VISA, M/C, AMEX), or Care Credit. If a written estimate is desired, one can be prepared upon request. A deposit may be required for new clients, surgery or hospitalization upon admission. We do not accept checks, however, if for some reason a check is accepted a fee in the amount of $36.00 will be charged for any returned checks. A monthly billing fee of $5.00 per month will be charged to all unpaid accounts after the first 30 days.
I agree that should my account become delinquent, I will be responsible for all collection costs, including but not limited to the outstanding balance, attorney fees, court costs, and interest at the rate of 18% per annum (1.5% per month).
APPOINTMENT POLICY
Our appointments and procedures require careful planning and scheduling, it is important that clients keep their appointments and arrive on time. In this way we are able to keep time in the waiting room to a minimum. We attempt to confirm all appointments by phone, email, or text message but cannot always reach everyone, and ask that you make note of your appointments at the time of booking.
New clients are asked to pay a deposit for the full amount of the office visit charge for the first appointment. This will be held in the client’s account until the date of the appointment. The deposit will be refunded if the appointment is cancelled within 48 hours.
Our cancellation policy is as follows:
1) If a patient is unable to keep an appointment, often another patient on our waiting list could be given that time. Therefore, we kindly ask that if you are unable to keep your appointment, please notify us as soon as possible, even if it is the same day.
2) Any client missing two consecutive appointments will not be offered another appointment unless choosing to pay for the services in advance.
3) Any client required to pay for an appointment in advance under the terms of this policy, who does not provide us with a 24-hour notice of cancellation regarding the prepaid appointment, agrees to forfeit the deposit/payment.
To prevent the spread of infectious diseases and parasites, hospitalized and boarded patients must be current on all vaccines and free of internal and external parasites. I authorize the doctor to provide vaccines and parasite control as needed for my pet. I also understand that if my pet has fleas and requires admission for care, it will be treated at my expense.
I have read and understand the above policies.
